Google Cloud Outage: Revolut Paralyzed, Crypto Balances Show Zero

This is a significant outage shaking the financial sector and the crypto ecosystem in Europe. Since Tuesday morning, a critical failure affecting Google Cloud's infrastructure in London has paralyzed a large part of the services of the neobank Revolut. Cards rejected, ATM withdrawals impossible, and crypto wallets temporarily unavailable, the fintech is trying to reassure its 45 million users.

In Brief

• Massive network outage on Google Cloud servers (europe-west2 region in London).
• Services impacted by the Google Cloud outage include card payments, cash withdrawals, transfers, and app login.
• The Revolut X platform and crypto trading are suspended, with users reporting balances showing "0 €".
• Revolut states that the incident is purely technical and that customers' money and data remain secure.

When Google Cloud Falters, Revolut Stops

The incident began early Tuesday morning, October 20, 2026, following a chain of technical incidents in the Google Cloud Europe-West area. Revolut, which relies almost exclusively on the American giant's servers to run its scalable infrastructure, found itself deprived of its core systems.

On social media and the Downdetector platform, testimonies number in the thousands: transactions rejected at checkout, inability to make withdrawals, and inability to access accounts. Other institutions and applications like Lloyds Bank or the Emma management app are also experiencing slowdowns due to this server incident.

Data from Revolut.

Revolut: Trading Blocked and Balances at Zero, Panic Among Crypto Investors

Beyond everyday payments, it is the investment aspect of the fintech that is severely affected by this Google Cloud outage. Users of the dedicated Revolut X platform and customers buying cryptos directly from the main app find themselves unable to execute their trading orders.

Some traders have expressed their panic upon discovering a crypto wallet temporarily emptied or impossible to synchronize. Revolut quickly clarified the situation on X to avoid any panic:

We are currently experiencing a service interruption affecting several features. We confirm that the money and data of all our customers are completely secure. Our teams are working to resolve the issue as quickly as possible.

Cloud Centralization: A Systemic Risk for Fintech?

This event brings back to the forefront the crucial debate about the dependence of giants like Revolut and Web3 brokers on centralized cloud servers like Google Cloud or AWS (Amazon). When a single regional data center suffers a network outage, tens of billions of dollars in financial flows and crypto liquidity suddenly become frozen.

This incident highlights the importance for crypto investors to keep their private keys for Bitcoin or others and to use self-custody solutions to avoid being trapped during traditional infrastructure outages.

While Google Cloud and Revolut engineers are working hard to restore connections after this outage, this widespread banking halt primarily demonstrates the vulnerability of 100% digital banks in the face of cloud outages. Have you been affected by the Revolut outage during your transactions or crypto trading sessions today?